"Thank you and your associates at Mid American Group for all that you've done for our company this year. In a very short time, you've made a huge, positive difference to our company and our employees. We are so delighted that we chose to work with Mid American Group, and we look forward to a long and productive relationship".

H.D., Evanston

Dear Tom,

Where do I begin with the comments on my satisfaction with the level of performance JST has received from Mid American Group? First and foremost are the traffic cost savings you were able to get for us, not only in the medical, dental and life insurance rates but also in the administrative functions of COBRA, FSA, FMLA, 5500 filing, compensation statements, etc.

In addition to the financial savings, your focus on "customer service" is second to none! I must admit that in the beginning I was a little skeptical by the sales pitch, thinking it was too good to be true. I was pleasantly surprised that miracles do happen in a world of empty promises.

I look forward to a long relationship with the Mid American Group.

Sincerely,
Judy Hicks, SPHR
HR Manager

"Thanks so much Lisa! When I filled out the claims I remember thinking don't forget to put flex card and then I didnt!!! I really appreciate the small company feel I get from Mid American and the big company service. Until our company signed up with you, it was a major task to get FSA reimbursements and there was no on-line communication you'd have to call and wait and wait and wait.

I don't know how you guys do it, but as a customer I really appreciate the personal touch!

Hope you have a good week and thanks for fixing my mistake."

N.M., Lisle IL

"I wanted to extend my sincere appreciation for all your help this year during our Open Enrollment Meetings. The meetings were well-paced and the information we provided to the employees will help them make an informed benefits decision. Your presentation skills and the conversations you had with the employees was very professional and we received good feedback about the meetings.

In addition, I want to thank you for helping us with the HCA and PPO presentation on Wednesday and Thursday. During Open Enrollment meetings, it tough to answer a lot of questions about these plans and your willingness to come back and make a “special presentation” was much appreciated! The employees said Thank You and I know they have the information they need to make a final decision on their medical benefits for 2010.

Folks, it is truly a pleasure to work with you and Mid American Group. Your assistance helps us serve the employees and we look forward to working with you in 2010. "

K.B, Addison, IL

“I am currently a client of Mid American Group, Inc. regarding the COBRA benefits. The representative I was assigned is Ms. Mary Kelner. She has been OUTSTANDING to work with explaining the process, answering questions, returning e-mails and telephone calls in a timely manner. Her professionalism and the personal enthusiasm she has demonstrated in assisting me during this challenging time have been greatly appreciated.”

“Thanks again for your dedication and responsiveness to our needs—it's a breath of fresh air!”

“Rarely does one call an insurance company for service and receive the attention that your COBRA Administrator provided me when I called recently with a number of questions. She displayed knowledge, kindness, and a professional demeanor. She was able to put my mind at ease with regard to my coverage without making me feel like I was 'just another client.' I commend her for an outstanding job and commend your firm for hiring and retaining such a valued employee.”
G.L., Orlando, FL

“I just wanted to drop you a note to let you know how great your administrator has been to work with! She has been more than helpful - she has actually been driving the efforts to get things done as well as work with other benefits providers to meet our 5500 deadlines and other projects. She has provided wonderful support in sorting through and helping to resolve issues and problems. I truly appreciate her efforts and have told her so, but I think you should know as well.”
D.K., Rosemont, IL

"We just want to write a note to let you know that we think Darlene Czaja is WONDERFUL! My husband was fired when I was 7 months pregnant, putting our family in a huge crisis. During the difficult days of unemployment, Darlene was kind, patient, helpful, supportive and very professional! She is what customer service should be everywhere. You have a great employee and we wanted to let you know."
D.& T.S.

"I'm writing in regards to an outstanding employee that you have. Her name is Darlene Czaja. I was involved in a mess involving doctors, x-ray labs and hospitals. Darlene went over and beyond what most employees would do to help me. With my condition, she has taken over all the headache and hassels for me, which I appreciate to no end. So I've been able to stay calm and worry free. If the world had more kind, considerate compassionate and knowledgeable people in it like Darlene, oh what a great place we would be living in. You have one great dedicated employee there that you should be very proud of. Thank you."
L.C.