“I am currently a client of Mid American Group, Inc. regarding the COBRA benefits. The representative I was assigned is Ms. Mary Kelner. She has been OUTSTANDING to work with explaining the process, answering questions, returning e-mails and telephone calls in a timely manner. Her professionalism and the personal enthusiasm she has demonstrated in assisting me during this challenging time have been greatly appreciated.”

“Thanks again for your dedication and responsiveness to our needs—it's a breath of fresh air!”

“Rarely does one call an insurance company for service and receive the attention that your COBRA Administrator provided me when I called recently with a number of questions. She displayed knowledge, kindness, and a professional demeanor. She was able to put my mind at ease with regard to my coverage without making me feel like I was 'just another client.' I commend her for an outstanding job and commend your firm for hiring and retaining such a valued employee.”
G.L., Orlando, FL

“I just wanted to drop you a note to let you know how great your administrator has been to work with! She has been more than helpful - she has actually been driving the efforts to get things done as well as work with other benefits providers to meet our 5500 deadlines and other projects. She has provided wonderful support in sorting through and helping to resolve issues and problems. I truly appreciate her efforts and have told her so, but I think you should know as well.”
D.K., Rosemont, IL

"We just want to write a note to let you know that we think Darlene Czaja is WONDERFUL! My husband was fired when I was 7 months pregnant, putting our family in a huge crisis. During the difficult days of unemployment, Darlene was kind, patient, helpful, supportive and very professional! She is what customer service should be everywhere. You have a great employee and we wanted to let you know."
D.&T.S.

"I'm writing in regards to an outstanding employee that you have. Her name is Darlene Czaja. I was involved in a mess involving doctors, x-ray labs and hospitals. Darlene went over and beyond what most employees would do to help me. With my condition, she has taken over all the headache and hassels for me, which I appreciate to no end. So I've been able to stay calm and worry free. If the world had more kind, considerate compassionate and knowledgeable people in it like Darlene, oh what a great place we would be living in. You have one great dedicated employee there that you should be very proud of. Thank you."
L.C.